Legal Information and Complaints Book
Last updated: June 26, 2026
In compliance with the provisions of Decree-Law No. 7/2004, of January 7 (legal framework for electronic commerce), and other applicable Portuguese legislation regarding consumer information, we provide the following identification details of the entity operating the website fulgormagistral.com.
1. Entity Identification
- Company: FULGOR MAGISTRAL - UNIPESSOAL LDA
- Legal Nature: Sole Proprietorship
- NIPC: 519438710
- Head Office: Avenida do Atlântico, nº 16, 14º, Esct. 8, Parque das Nações, 1990-019 Lisbon, Portugal
- Commercial Registry: Commercial Registry Office of Cascais
- Business Purpose: retail trade by mail order or via the internet, including the purchase and sale of products through digital platforms and e-commerce
- Main CAE: 47910-R4
2. Contacts
- Email: shop@fulgormagistral.com
- WhatsApp: +351 920 351 254
- Website: fulgormagistral.com
3. Complaints Book
Under the current Portuguese legislation (Decree-Law No. 156/2005, of September 15, and complementary legislation), this supplier of goods and services has a Complaints Book.
You can submit your complaint through the Electronic Complaints Book by accessing the official platform at:
Alternatively, you can also contact us directly using the means indicated in section 2, so that your complaint can be addressed as quickly as possible.
4. Alternative Dispute Resolution (ADR)
In the event of a consumer dispute, the Customer may resort to an Alternative Dispute Resolution (ADR) entity. According to Portuguese legislation, the list of available ADR entities can be consulted on the Consumer Portal at:
Customers residing in the European Union can also resort to the European Online Dispute Resolution Platform (ODR), available at:
5. Supervisory Authority
Without prejudice to recourse to the above-mentioned alternative dispute resolution entities, the Authority for Food and Economic Security (ASAE) and the Directorate-General for Consumers are the entities responsible for market supervision and consumer protection in Portugal, and can be contacted for issues related to commercial practices.
6. Other Information
For more information on the processing of personal data, please refer to our Privacy Policy. For information on delivery times, please refer to our Shipping and Delivery Policy. For information on returns and refunds, please refer to our Refund and Return Policy.