FAQs

[supro_empty_space height=”80″ height_tablet=”50″]

[supro_faqs title=”ENVIO” faqs=”%5B%7B%22title%22%3A%22Que%20metodos%20de%20envio%20estao%20disponiveis%3F%22%2C%22desc%22%3A%22Trabalhamos%20com%20transportadoras%20parceiras%20integradas%20na%20nossa%20plataforma.%20O%20metodo%20de%20envio%20e%20selecionado%20automaticamente%20com%20base%20no%20seu%20endereco%20de%20entrega%20no%20momento%20da%20finalizacao%20da%20compra%2C%20e%20o%20custo%20e%20sempre%20apresentado%20antes%20de%20confirmar%20o%20pagamento.%22%7D%2C%7B%22title%22%3A%22Fazem%20entregas%20internacionais%3F%22%2C%22desc%22%3A%22Sim.%20Enviamos%20para%20Espanha%2C%20Portugal%2C%20toda%20a%20Uniao%20Europeia%2C%20Reino%20Unido%20e%20outros%20paises%20fora%20da%20UE.%20Para%20encomendas%20fora%20da%20UE%2FReino%20Unido%2C%20podem%20aplicar-se%20taxas%20aduaneiras%20ou%20de%20importacao%2C%20cobradas%20pelo%20pais%20de%20destino%20e%20da%20responsabilidade%20do%20cliente.%22%7D%2C%7B%22title%22%3A%22Quanto%20tempo%20demora%20a%20chegar%20a%20minha%20encomenda%3F%22%2C%22desc%22%3A%22Os%20prazos%20estimados%20%28em%20dias%20uteis%2C%20apos%20o%20processamento%29%20sao%3A%20Espanha%201%20a%203%20dias%2C%20Portugal%202%20a%205%20dias%2C%20restante%20UE%203%20a%207%20dias%2C%20Reino%20Unido%205%20a%209%20dias%2C%20e%20outros%20paises%207%20a%2015%20dias.%20O%20processamento%20da%20encomenda%20demora%20normalmente%201%20a%203%20dias%20uteis%20antes%20do%20envio.%22%7D%5D”][supro_empty_space height=”30″ height_tablet=”0″ height_mobile=”0″][supro_empty_space height=”80″ height_tablet=”50″]

[supro_faqs title=”PAGAMENTO” faqs=”%5B%7B%22title%22%3A%22Que%20metodos%20de%20pagamento%20sao%20aceites%3F%22%2C%22desc%22%3A%22Aceitamos%20cartao%20de%20credito%20e%20debito%20%28Visa%2C%20Mastercard%29%2C%20MB%20WAY%20e%20PayPal.%20O%20metodo%20disponivel%20pode%20variar%20ligeiramente%20em%20funcao%20do%20pais%20de%20entrega%20selecionado.%22%7D%2C%7B%22title%22%3A%22E%20seguro%20comprar%20online%20no%20site%3F%22%2C%22desc%22%3A%22Sim.%20Todos%20os%20pagamentos%20sao%20processados%20atraves%20de%20prestadores%20de%20pagamento%20certificados%20e%20protocolos%20de%20seguranca%20reconhecidos.%20Nao%20armazenamos%20os%20dados%20completos%20do%20seu%20cartao%20nos%20nossos%20servidores.%22%7D%5D”][supro_empty_space height=”30″ height_tablet=”0″ height_mobile=”0″][supro_empty_space height=”80″ height_tablet=”50″]

[supro_faqs title=”ENCOMENDAS & DEVOLUÇÕES” faqs=”%5B%7B%22title%22%3A%22Como%20faco%20uma%20encomenda%3F%22%2C%22desc%22%3A%22Basta%20navegar%20pelo%20site%2C%20adicionar%20os%20produtos%20desejados%20ao%20carrinho%20e%20seguir%20os%20passos%20do%20checkout%2C%20onde%20indicara%20o%20endereco%20de%20entrega%20e%20o%20metodo%20de%20pagamento.%20Recebera%20um%20email%20de%20confirmacao%20assim%20que%20a%20encomenda%20for%20validada.%22%7D%2C%7B%22title%22%3A%22Como%20posso%20cancelar%20ou%20alterar%20a%20minha%20encomenda%3F%22%2C%22desc%22%3A%22Se%20a%20encomenda%20ainda%20nao%20tiver%20sido%20processada%20para%20envio%2C%20pode%20solicitar%20o%20cancelamento%20ou%20alteracao%20contactando-nos%20o%20mais%20rapidamente%20possivel%20atraves%20de%20shop%40fulgormagistral.com%20ou%20do%20WhatsApp.%20Depois%20de%20enviada%2C%20a%20encomenda%20ja%20nao%20pode%20ser%20alterada%2C%20mas%20pode%20ser%20devolvida%20nos%20termos%20da%20nossa%20Politica%20de%20Reembolsos%20e%20Devolucoes.%22%7D%2C%7B%22title%22%3A%22Preciso%20de%20criar%20conta%20para%20fazer%20uma%20encomenda%3F%22%2C%22desc%22%3A%22Nao%20e%20obrigatorio.%20Pode%20finalizar%20a%20compra%20como%20visitante%2C%20indicando%20apenas%20os%20dados%20necessarios%20para%20o%20envio.%20Criar%20uma%20conta%20e%20opcional%20e%20permite%20acompanhar%20o%20historico%20de%20encomendas%20com%20mais%20facilidade.%22%7D%2C%7B%22title%22%3A%22Como%20posso%20acompanhar%20a%20minha%20encomenda%3F%22%2C%22desc%22%3A%22Apos%20o%20envio%2C%20recebera%20um%20email%20com%20o%20numero%20de%20seguimento%20%28tracking%29%2C%20sempre%20que%20disponibilizado%20pela%20transportadora%2C%20para%20acompanhar%20o%20estado%20da%20entrega%20em%20tempo%20real.%22%7D%2C%7B%22title%22%3A%22Como%20posso%20devolver%20um%20produto%3F%22%2C%22desc%22%3A%22Dispoe%20de%2015%20dias%20de%20calendario%2C%20a%20contar%20da%20rececao%20do%20produto%2C%20para%20solicitar%20a%20devolucao%2C%20sem%20necessidade%20de%20indicar%20motivo.%20Basta%20contactar-nos%20atraves%20de%20shop%40fulgormagistral.com%20com%20o%20numero%20da%20encomenda%2C%20e%20enviaremos%20as%20instrucoes%20necessarias.%22%7D%5D”][supro_empty_space height=”30″ height_tablet=”0″ height_mobile=”0″][supro_empty_space height=”125″ height_tablet=”80″ height_mobile=”50″]

[supro_empty_space height=”175″ height_tablet=”120″ height_mobile=”60″]